Help centre
How can we help?
How do I book a session?
Browse Professionals, open a profile and choose Book session. Pick a format (video, in-person or chat), a date and an open time, then confirm. You’ll need to sign in or create a free account first.
How do I pay?
Personal sessions are paid with mobile money through Selcom. After you confirm a booking you’ll get a payment prompt on your phone; once it’s approved your booking is confirmed automatically. Employees on a company plan don’t pay for covered sessions.
Will my employer know I booked?
No. Employers only see aggregated, anonymous reports once enough people take part. They never see who booked, who you spoke to or what was discussed.
Where do I manage my bookings?
Sign in and open your dashboard. Your upcoming and past sessions and messages are all there.
I’m a professional. How do I join?
Fill in the application form and upload your practising licence. Our clinical team verifies it and emails you login details once you’re approved.
I need help urgently
Jasiri is not an emergency service. Please see crisis support or call 112.
Questions? Contact the Jasiri team.